Phone FAQ

Phone Related FAQ

Note: Our VoIP phone systems runs over the internet platform, which means that the phone is dependent on your internet connectivity. If your phone is not working but your internet is, this is likely to be a local issue.

How to rectify this

If you using multiple phones connected via phone jack points on your wall, then please follow the below steps.

  1. Connect a phone handset directly to our VoIP box into the phone 1 connection and check if the light on the box is lit up and you hear a dial tone then this most likely to be an internal phone wiring issue. This can be fixed by certified local electrician.
  2. If you still do not hear a dial tone call our 0800 969 869 to report a fault or get more assistance.

Note: Please ensure the phone handset that you are testing is working. Do not reset any devices unless advised by Connecta staff.

Phone lines are susceptible to water damage, corrosion, road works, and old age. If you pick up the phone and don’t hear a dial tone, the following two situations are mostly likely to be affecting you.

Line Fault

If you have no dial tone, this can be because your phone line has been damaged or cut in some way. This may not necessarily have happened on your property. Line faults can also present themselves in the form of crackling or noise on the line. Try calling your phone from cell phone or other line and note down the result. Before we can be sure of a line fault, the possibility of an equipment fault should be investigated first.

Equipment Fault

Before assuming a line fault you should test you should test your phone handset, cables and phone jack to make sure that they are firmly connected.

Yes, you can even keep your phone number when switching to a wireless home phone. The phone service runs over VoIP technology but you make a call in exactly the same way you use a regular landline.

Yes, we can add up to 2 phone lines on your VoIP connection with 2 different phone numbers by default, and you will be charged $10/mth (Inc. GST) per line.

The charges are 19 cents per minute (inc GST), but if you are making frequent call to a mobile number you can purchase our Mobile calling minutes packs

Mega Cap Mobile 100 – $9.95 / monthUp to 100 minutes a month to New Zealand mobiles

NZ Mega Cap Mobile 200 – $17.95 / monthUp to 200 minutes a month to New Zealand mobiles

Mega Cap Mobile 500 – $34.95 / monthUp to 500 minutes a month to New Zealand mobiles

The charges are 12 cents per minute (inc GST), but if you are making frequent call to a national landline number you can purchase our national calling minutes packs

Mega Cap New Zealand 500 – $9.95 / monthUp to 500 minutes a month to landlines in New Zealand

Mega Cap New Zealand 1000 – $14.95 / monthUp to 1,000 minutes a month to landlines in New Zealand

Charges do vary depending on the destination and whether its landline number or mobile number, please click here to have complete list of international call charges. If you are making frequent call please chose international calling pack.

Mega Cap International 400 – $9.95 / monthUp to 400 minutes a month to landlines in New Zealand, Argentina, Austria, Australia, Belgium, Canada, Chile, China (inc mobiles), Denmark, France, Germany, Greece, Hong Kong (incmobiles), Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Poland, Singapore (inc mobiles), South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan,Thailand, UK and USA.

Mega Cap International 1000 – $24.95 / monthUp to 1,000 minutes a month to landlines in New Zealand, Argentina, Austria, Australia, Belgium, Canada, Chile, China (inc mobiles), Denmark, France, Germany, Greece, Hong Kong (incmobiles), Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Poland, Singapore (inc mobiles), South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan,Thailand, UK and USA.

The number to call in an emergency is 111.  When you call this number the operator will ask you whether you require the Police, Fire or Ambulance service. Please tell the operator which service you require and they will put you through to the appropriate service.

Make sure that your children know about the proper use of 111 emergency calls.

Please note: During power failure or if the Internet is not working you may not be able to dial 111. This is because your home phone line requires electricity and an Internet connection to work.

Setting up your Voicemail box

The first time you access voicemail, you will be asked to select a 4 digit PIN as well as record your name and personal greeting.  Follow the simple step by step voice prompts to do this.

 

Voice Mail options

Press 1 to listen to messages

Press 3 For personal options (your PIN, recorded greeting/name)

Press 6 For temporary greetings (record new on/off)

Press 8 For Help

Press * To return to previous menu

Shortcuts when listening to messages

Press 0 To return a call

Press 1 To replay the message

Press 2 To save the message

Press 3 To forward the message to another number

Press 5 To delete the message

Press 6 To Skip to the next message

Press* To return to the previous menu

To forward all calls to voicemail

Dial *12# To automatically forward all calls to voicemail

To turn off call forwarding dial *712#

From any non-Compass/non-Connecta landline line – 083210From a Compass/Connecta landline– 505