About Us

Connecta is the wireless internet division of Compass Communications.  We are a separate business unit that specialises in providing wireless Internet services to homes and businesses in New Zealand, especially those located in rural areas that are often not served well by other providers. We have been providing these services for over 15 years initially under the Wired Country and Radionet brands as one of the first of these in the country.  Being part of the Compass Group gives us access to a nationwide network and a full range of telecommunication services allowing us to compete with larger providers but still remain small, flexible and responsive.

At Connecta we understand that the Internet and phone service is very important and that our customers demand a reliable and consistent service. We are one of the few providers utilising licensed frequencies in most areas despite their higher cost and limited availability to ensure a better service.  The demands of providing our services in remote areas can be much greater than those faced by those of traditional fixed-line services, but we are constantly looking for new ways to reduce those and improve our services. We strive to understand the special needs of our customers and pride ourselves on our personal and responsive customer service.

Our mission is to be New Zealand’s most trusted rural internet and voice provider.

Our core values are

CUSTOMER CENTRIC
Our customers rely on us. They are at the heart of everything we do through providing outstanding service and lasting relationships based on empathy, integrity, honesty, and urgency.

OWNERSHIP
We do what we say, we say what we do. We care about seeing things through and acting responsibly by taking individual ownership of tasks.

AGILITY
This is characterised by our ability to move quickly and change direction when required. We are small enough to care and be flexible.

INNOVATION
We are courageous, determined and are always looking to do better. This value reflects our entrepreneurial roots and determination to succeed. We strive to constantly improve and share our thoughts no matter how big or small.

DIVERSITY
We acknowledge that each individual is unique, and recognise our individual differences. This diversity reflects our customer base and staff and enables us to deliver to their unique requirements. We give all team members a voice and celebrate together.