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Thanks for being patient, the issue at Taurangaruru base-station is now resolved. Please DO NOT RESET your router or any Connecta devices.
Thanks & Regards,
Call 0800 969 869 for technical support, available from 8.30 AM to 5 PM Monday to Friday and 0800 640 840 from 5.00 PM to 8.00 PM Monday to Friday as well as weekends & public holidays.