For your protection, Connecta operates security limits on all accounts. This limit ensures that you are alerted when there is significant increase in the number of calls and/or internet usage on your account.
What’s the security limit for?
We have a limit in place to ensure that you don’t get caught unawares by an unexpectedly high bill caused by activity you weren’t aware of.
How is it calculated?
Your security limit is based on your average usage, multiplied several times over. If you add another service or upgrade to more internet data, your limit increases.
How do we let you know if you’re approaching your security limit?
If you reach 80% of your security limit, you’ll receive a courtesy email and SMS letting you know that your current account balance in the current month is much higher than we would ordinarily see. You don’t need to take any action if you receive this notification; it’s for your information only.
If you reach 90% of your security limit, we’ll notify you again and ask you to confirm that the activity on your account is all legitimate. If so, we can increase your security limit to ensure your service is not disrupted.
If you reach 100% of your security limit and we have not heard from you, we will need to temporarily suspend your services until you contact us. We do this to ensure that you don’t get caught unawares by an unexpectedly high bill caused by activity you weren’t aware of.
Can I have my security limit increased?
Yes. If you find that your account balance legitimately increases and you need a higher limit, please don’t hesitate to contact us.